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    Why is there no Python option in SPIKE App 3?

    LEGO Education have yet to implement it. It will be here soon. Sign up to our Newsletter and we will keep you up to date.

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    Where can I download the SPIKE Prime software from?

    OK – so the first thing is to make sure you download/use the version of the App that is right for you. We have created a page to support you in that decision and it also has the links to the downloads. Find out more here.

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    What is the difference between App 2 (Legacy) and App 3?

    Good question! You can find a detailed breaksdown here – https://raisingrobots.com/app3p

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    What Operating System is the SPIKE App available on?

    The SPIKE App is available for Win10, Chrome OS, iOS, Android, and macOS.

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    I am having difficulty connecting SPIKE Prime to Chromebooks.

    We would recommend that you use the Web App when using Chromebooks. This can be found, using your Chrome Browser, at https://spike.legoeducation.com You will see that this takes you to SPIKE App 3 – with the option to go to SPIKE App 2 (Legacy App).

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    I want to use App 3 but we are also wanting to do some Python. Can I move between App 2 (which comes with Python) and App 3?

    In theory you can – but remember that App 2 and App 3 require different firmware on the SPIKE Prime hub – so basically you need to make a choice and then stick with it.

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    I feel I’m in a real mess with the upgrade process! Help!

    Don’t worry – we can help sort it out. LEGO Education have a technical support form but if that does not move you forward, simply post your issue here and we will get on it.

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    I’m finding connection via Bluetooth tricky…

    It depends on which device you are using. Here is a useful starting point… https://education.lego.com/en-gb/product-resources/spike-prime/troubleshooting/bluetooth-connectivity

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    I find that the Bluetooth connectivity on the iPads is not always reliable – what can I do?

    This is one of the issues that App 3 is looking to overcome. If you are still using App 2 then we would recommend making sure that you connect the same hub to the same iPad each time. This definitely helps. You might also find that going in to Settings – Bluetooth, and forgetting some […]

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    How long does it take to charge the battery?

    Between 2-5 hours, depending on your charger. The LED indicator will turn green when the hub is fully charged.

    Continue reading →
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