Delivery and Returns
UK Delivery
Delivery Options
If the item is in stock then the standard delivery is within 3-5 working days (UK), it’s FREE on orders over £75 (inc VAT) and £7.20 (inc VAT) on orders under £75. Orders will be dispatched by courier and a signature is required when the goods are delivered.
Deliveries to Outer Hebrides may take longer than 4 days.
Delivery Instructions
We want to make sure that your Raising Robots items arrive safe and sound, so there are a few delivery requests we can’t commit to:
- Leaving parcels over fences
- Leaving parcels on doorsteps
- Putting parcels through windows
- Leaving parcels in bins/bin cupboards or wheelie bins
- Leaving parcels exposed to the elements
Delivery Charges
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
Please note that Raising Robots cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the case of adverse weather conditions.
Tracking details for your order will be included in your order confirmation email (registered customers will also be able to locate these details from within their account area once dispatch has been confirmed).
All deliveries will be made via courier service where a signature is required. Please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt delivery. The courier will attempt delivery of the order unless they are instructed by the recipient. Please note that changes of delivery address will need to be made via the Raising Robots team. Should the courier be unable to complete delivery after three attempts have been made, your order will be returned to us. In these cases Raising Robots reserve the right to charge you again for any return and re-send costs that we incur.
Please note, we do not dispatch or deliver at weekends or public holidays and are unable to deliver to PO Boxes.
UK Delivery Restrictions
Please note that due to geographical location, the following destinations may take a little longer to receive orders:
Aberdeen
Arran
Cornwall
Glasgow
Guernsey
Isle of Man
Jersey
Northern Highlands
Northern Ireland
Oban
Orkney and Shetlands
Distance Selling Regulations
Under the EU’s Distance Selling Regulations, customers located in the European Union are entitled to a 14 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 14 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original dispatch charge. Raising Robots are not liable to cover the cost of returning the goods.
If for any reason we have arranged to collect the goods from you, we reserve the right to recover the costs of collection from you*.
*Please note this only applies to customers located within the European Union.
Need To Return Something?
If you decide to return something and written notification is received after the 14 day cooling off period (please refer to the EU Distance Selling Regulations above), we will offer an exchange or a credit to the value of the goods up to 28 days from the date you received your goods. Once the 28 day period has passed, we have the right to refuse returns of any unwanted items.
Items must be unused, in a perfect resaleable condition and accompanied by a valid invoice/order number.
Returns should be wrapped securely using the same packaging they were received in, or in appropriate packaging to ensure the goods arrive with us in their original condition. The invoice/order number should be clearly displayed on the exterior label. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
Please email us at returns@raisingrobots.com if you want to return the goods.
All returns requests submitted outside of normal UK working hours (9.00am – 5:30 pm) will be processed the next working day (Monday – Friday).
Damaged/ Faulty Goods
In the unfortunate event that your order arrives damaged or is suspected to be faulty, we will be happy to provide replacements. Just let us know within 28 days of receiving the goods. An alternative product will be offered in cases where stock is no longer available. Please contact the Raising Robots team on 03333 444096 or returns@raisingrobots.com and provide photographs of the damaged/faulty goods. We will help you with the returns process if it’s needed.
In some cases, we may choose to collect the damaged products from you for Quality Review Investigation. We’ll be in touch with you if we need to do this.
Refunds & Exchanges
We aim to process exchanges within 2 working days from the date the return is received. Delivery charges may be applied for exchanges; charged at the standard rate (please refer to the Delivery Options above for further details).
Refunds will be applied against the original payment method within 2 working days from the date the return is received. Refunds may take 5-7 working days to show against an account, depending on your bank. If the original purchase was made using a credit and another form of payment; any refund owed will be credited to the original payment source in the first instance. If the total to be refunded is more than originally paid by a credit, any remaining refund balance will be applied to the other method of payment used.
If your order has qualified for a discount, this shall no longer apply if the items that you are returning result in the order value falling below the threshold criteria to qualify for the discount. The discounted products must therefore either be returned or they shall be charged at the full recommended retail price.
If your order qualified for a free gift with purchase and the goods that you are returning mean that you no longer meet the criteria of the promotion, the free gift must also be returned so that we are able to process the exchange/refund.
REGISTERED OFFICE ADDRESS: RAISING ROBOTS LTD, ARGONAUT, MORTON PADDOX, MORTON MORRELL, WARWICKSHIRE. CV35 9BU
REGISTERED IN ENGLAND NO. 09989671
